Shipping policy
Enjoy FREE SHIPPING across Canada on orders over $30
(excluding tax and after discounts have been applied)
Last Update: July 1, 2026
Shipping Destinations
We currently ship to addresses within Canada only.
Order Processing Time
Orders are processed and shipped within 2–4 business days from the date your order is placed. Processing times do not include weekends or public holidays. We strive to dispatch all eligible orders within 2–4 business days (pre-order items excluded).
Order Cut-Off Time: Orders placed before 12:00 PM Eastern Time (ET) on business days will begin processing the same day. Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.
Shipping Fees
We offer FREE Standard Shipping on orders over $30 CAD within Canada.
For orders under $30 CAD, a Standard Shipping fee of $12 CAD will be charged.
Customers may also choose faster shipping options, including Canada Post Expedited Parcel, Canada Post Xpresspost, and Canada Post Priority. The cost of these expedited shipping methods is calculated at checkout based on the delivery address and package details.
Delivery Times
Typical Delivery Time: Orders are generally delivered within 3–5 business days after shipment.
Extended Delivery Times: Delivery may take longer for certain regions, particularly remote or rural areas, or due to carrier delays and circumstances beyond our control.
Shipping Carriers
We ship orders using trusted carrier partners, including:
- Canada Post
- UPS
- Purolator
- DHL Express
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Address Errors and P.O. Boxes
Please ensure that your shipping address is entered correctly before placing your order. If you notice an error, please contact us as soon as possible.
If an incorrect or incomplete shipping address results in a returned shipment or delivery to the wrong address, the customer will be responsible for any additional re-shipping costs.
Shipping is not available to P.O. Box addresses due to carrier restrictions.
Circumstances Beyond Our Control
Refunds or reshipments are not available in the following situations:
- Delivery delays caused by the shipping carrier, weather conditions, natural disasters, or other events beyond our control.
- Incorrect or incomplete shipping address provided by the customer, or address changes requested after the order has been processed.
- Packages marked as Delivered by the shipping carrier.
Lost or Delayed Packages
If your package has not arrived within 10 of the estimated delivery date, please contact us at support@soul8studio.com. We will open an investigation with the carrier and work to resolve the issue as quickly as possible.
Questions About Shipping
If you have any questions regarding shipping, please contact us:
Soul8 Studio
Email: support@soul8studio.com
Phone: +1 (647) 203-7973
Business Address: 31 Robinson St, Markham Ontario L3P 1N5, Canada
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
Response Time: We aim to respond to all inquiries within 24–48 business hours.
