Last Updated: June 26, 2026

At Soul8 Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

We may collect the following information when you visit our website or place an order:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order history

• Account information (if you create an account)

• Device information (IP address, browser type, device type)

• Website usage information

2. How We Collect Your Information

We collect information when you:

• Place an order

• Create an account

• Contact customer support

• Subscribe to our newsletter

• Browse our website

• Accept cookies

• Participate in promotions or surveys

3. Why We Collect Your Information

We use your information to:

• Process and deliver your orders

• Process payments

• Provide customer support

• Manage returns and refunds

• Improve our website and shopping experience

• Send order updates

• Send promotional emails (if you have opted in)

• Prevent fraud and maintain website security

• Comply with legal obligations

4. Sharing Your Information

We only share your information when necessary, including with:

• Shopify (our e-commerce platform)

• Payment processing providers

• Shipping and delivery partners

• Analytics and marketing service providers

• Government or legal authorities when required by law

We do not sell your personal information.

5. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Analyze website traffic

• Provide a better shopping experience

You can manage or disable cookies through your browser settings.

6. Data Security & Retention

We implement industry-standard security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your information

• Withdraw marketing consent

• Opt out of promotional communications

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our website is powered by Shopify and may use trusted third-party services for payment processing, shipping, analytics, and marketing. These providers process your information according to their own privacy policies.

9. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Soul8 Studio

Email: support@soul8studio.com

Phone: +1 (647) 203-7973

Business Address: 31 Robinson St, Markham Ontario L3P 1N5, Canada

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)

Response Time: Within 24–48 business hours