Return & Refund Policy

Last Update: July 1, 2026 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unworn and unused.

• Have all original tags attached.

• Be in its original packaging.

• Include the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@soul8studio.com.

Once your return request has been approved, we will provide instructions on how to return your item.

Return Address:

31 Robinson Street Markham, Ontario, L3P 1N5 Canada

For any questions regarding your return, you can always contact us at support@soul8studio.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong item, please contact us within 5 business days of delivery so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Returns will not be accepted for:

• Worn items

• Tried-on items

• Opened items

• Sale items

To be eligible for a return, your item must be unworn or unused, have all original tags attached, and be in its original packaging.

Return Shipping

• Customers are responsible for return shipping costs.

• Return shipping labels are not provided by Soul8 Studio and must be arranged by the customer.

• All shipping fees are non-refundable.

Exchanges

We accept exchanges within the 15-day return period, provided the item meets all return eligibility requirements.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@sout8studio.com

Order Cancellation

Orders may be cancelled within 24 hours of being placed.

To request a cancellation, please email support@soul8studio.com.

Once an order has been processed or shipped, it can no longer be cancelled.

Restocking Fees

Soul8 Studio does not charge any restocking fees for approved returns.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sales items are Non-Returnable
• Used Items are Non-Returnable 

Contact Us

If you have any questions about returns or refunds, please contact us:

Soul8 Studio

Email: support@soul8studio.com

Phone: +1 (647) 203-7973

Business Address: 31 Robinson St, Markham, Ontario, L3P 1N5, Canada

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time

Response Time: 24–48 business hours.